1. Introduction
Welcome to The Leather Restorators (“we”, “our”, “us”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“client”, “you”, “your”) and The Leather Restorators in relation to all services, communications, quotations, and use of this website. By engaging with us whether through our atelier, representatives, or website you acknowledge that you have read, understood, and accepted these Terms in full. If you do not agree, you must refrain from using our services.
2. Service Eligibility
Services are available only to individuals and legal entities capable of entering into enforceable contracts under applicable law. By submitting an order, you represent that you are at least eighteen (18) years old, legally competent, and authorized to commission services for the item(s) submitted. We reserve the right to decline service at our sole discretion.
3. Scope of Services
- We specialize in the professional restoration, repair, cleaning, recoloring, and preservation of genuine leather goods, including but not limited to sofas, handbags, shoes, jackets, and automotive interiors.
- All work is carried out using industry-standard, water-based, and non-toxic materials compliant with European quality standards.
- Due to the organic and variable nature of leather, results may vary according to the age, prior damage, previous treatments, and structure of the material. We make no guarantee of complete restoration to factory-new condition.
- We reserve the right to decline items that are counterfeit, contaminated, or deemed unsafe for handling.
4. Orders, Estimates & Cancellations
- All quotations are preliminary and subject to physical evaluation of the item. The final cost may differ upon detailed inspection.
- Work shall commence only after receipt of the client’s confirmation (verbal, written, or digital) and requisite payment or deposit.
- Once restoration has commenced, orders cannot be cancelled and payments become non-refundable. In rare cases where cancellation is mutually agreed, administrative or material charges may be deducted.
- Any change in scope or discovery of hidden damage mid-process may lead to revised estimates, timelines, or additional costs.
5. Payment Terms
- All services are to be prepaid unless otherwise specified in writing. Deposits serve as booking confirmations and are strictly non-refundable.
- Final balance payments must be made prior to item release. Accepted methods include UPI, NEFT, card, or cash as per prevailing business practice.
- In the event of non-payment, we reserve the right to retain, sell, or dispose of the item after sixty (60) days from completion notice to recover costs, storage, and administrative expenses.
- Prices are exclusive of applicable taxes unless expressly mentioned as “inclusive”.
6. Pickup, Delivery & Risk of Loss
Our pickup and delivery services are facilitated through verified logistics partners. While utmost care is exercised in handling and packaging, items are transported at the client’s risk. We are not liable for damage, delay, or loss caused by third-party carriers, customs, or force majeure events.
Upon delivery, you are required to inspect your item immediately. Any claim for damage, discrepancy, or dissatisfaction must be raised in writing within forty-eight (48) hours of receipt. After this period, the work will be deemed accepted and satisfactory.
7. Limited Warranty
- We warrant our workmanship for a period of ninety (90) days from the delivery date. This warranty covers defects arising solely from our process or materials.
- Warranty does not extend to wear and tear, exposure to sunlight, moisture, abrasion, improper use, cleaning with chemicals, or deterioration due to time and natural conditions.
- Warranty claims require physical inspection by our technicians. Our decision to repair, retreat, or decline a claim shall be final.
8. Limitation of Liability
While all reasonable care is taken, The Leather Restorators shall not be liable for:
- Minor variations in color, tone, or finish due to inherent material properties;
- Pre-existing faults, latent defects, or structural failures within the leather;
- Any consequential, indirect, or special damages including sentimental value, commercial loss, or depreciation in resale value.
Our total liability, whether in contract, tort, or otherwise, shall not exceed the total service fees paid for the specific job giving rise to the claim.
9. Client Obligations
- You must accurately disclose all relevant information about your item’s history, prior restoration, and material composition.
- By submitting an item, you authorize us to perform all necessary restoration actions deemed appropriate by our experts.
- Items must be collected within thirty (30) days of completion notice. Thereafter, storage charges may apply, and unclaimed goods may be disposed of after sixty (60) days.
10. Indemnification
You agree to indemnify, defend, and hold harmless The Leather Restorators, its directors, employees, affiliates, and service partners from and against all claims, liabilities, losses, damages, and expenses (including legal fees) arising out of your breach of these Terms, violation of applicable law, or misrepresentation of ownership or authenticity of the submitted items.
11. Intellectual Property Rights
All intellectual property rights in our website, branding, artwork, photographs, documentation, and promotional materials remain the sole property of The Leather Restorators. You shall not copy, reproduce, modify, or distribute such materials without prior written consent. We reserve the right to use anonymized images of restored items for quality documentation, training, and marketing, unless you expressly object in writing prior to service commencement.
12. Privacy & Data Protection
We process personal information in accordance with the Information Technology Act, 2000 and relevant data protection principles. Data collected is used exclusively for communication, billing, logistics, and lawful marketing. We do not sell or share your data with unrelated third parties. Full details are available in our Privacy Policy.
13. Force Majeure
We shall not be held responsible for any delay or failure in performance arising from events beyond our reasonable control, including but not limited to acts of God, fire, flood, pandemic, war, embargo, strikes, or interruption of transport or supply chains. Performance shall resume as soon as reasonably practicable once such events cease.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. All disputes, differences, or claims arising under or in connection with these Terms shall be subject exclusively to the jurisdiction of the competent courts at New Delhi, India.
15. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, such provision shall be severed without affecting the validity or enforceability of the remaining clauses.
16. Waiver
Failure by The Leather Restorators to enforce any provision of these Terms shall not constitute a waiver of that right. Any waiver must be in writing to be valid and shall not apply to subsequent breaches.
17. Amendments
We reserve the right to amend or update these Terms at any time without prior notice. The revised Terms will take effect immediately upon publication on our website. Continued use of our services constitutes acceptance of such modifications.
18. Contact Information
For queries or clarification regarding these Terms, please contact us at:
Email: the.leather.restorators@gmail.com
Phone: +91 9911466642
Registered Office: Sector 21B, Faridabad, Haryana, India.